Returns & Exchanges

At Heat Wave Visual, we want to ensure you are completely satisfied with your high-speed gear, which is why we offer a 30-day window for returns or exchanges on all unworn items in original packaging. Whether the fit isn't right or you want a different frame style, our streamlined process makes it easy to get back on the road.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure your gear is tracked.

• 3.
  Pack and Ship

  Place your items in their original protective case and box, attach the shipping label, and drop the package off at any authorized carrier location.

• 4.
  Processing and Refund

  After our warehouse team inspects the returned items, we will process your refund or ship out your new exchange frames within 5-7 business days.