Frequently Asked Questions
Everything you need to know about your Heat Wave Visual gear.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. During high-volume seasonal releases, please allow up to 4 business days for your tracking information to update.
What is your return policy?
We offer a 30-day return window for all unworn and unused products in their original packaging. Please note that custom-built eyewear and sale items are final sale.
Do your sunglasses offer UV protection?
Yes, all Heat Wave Visual lenses provide 100% UVA/UVB 400 protection to keep your eyes safe from harmful rays during outdoor activities.
Do you ship internationally?
We ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply.
Can I replace the lenses in my frames?
Absolutely. Many of our frame styles feature interchangeable lenses. You can purchase replacement lenses separately in various tints and finishes to customize your look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Shop Pay.